![]() ![]() A redirect is when an email client or service passes an email along as if it had never gone through the intermediary forwarding address. If you have a lot of emails to recover, redirect the emails instead of manually forwarding them.Manually recover each ticket individually because the requester must be changed on each email. Manually forward the emails to Zendesk anyway and recover them from the Suspended tickets view.If you only have a few emails to process, manually copy and paste the content and the requester of the email into a new ticket.If you manually forward more than the last 50, Zendesk will suspend any email that comes from one of your support addresses to avoid creating a mail loop. Select the option to Create tickets from last 50 emails to search your inbox for any emails that were not imported. If you disable your Gmail connector, the first step is to re-authorize it. ![]() How can I resend emails to Zendesk after the Gmail connecter is disabled? We reconnected the connecter but the emails which arrived in the meantime didn't resend to Zendesk.
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